How does the Return process work?
You can only apply for a Return from your Campus Sutra account. Login to your account and go the ‘Return/Exchange’ section. Enter your order details and proceed with the next steps.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
How do I cancel my order?
Orders that have not been shipped can be cancelled by placing a Return Request or by calling our Customer Care Number (9900008413).
If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
What are the terms and conditions for refund?
Refunds for Prepaid orders would directly be initiated to source account and COD order will be refunded based on the account details/UPI you provide.
Cancellations - If the order is cancelled before shipped, the refund will be done within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a refund upon request, after the package reaches back to us.
Wrong/ Missing products - We can either ship out the product(s) or a refund as per your convenience.