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Customers can return their order within 7 days after an order has been delivered.
In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at firstname.lastname@example.org and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as Wallet as per your convenience.
If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on email@example.com.
Gift cards/vouchers are non-refundable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Campus Sutra may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
How does the Return process work?
You can only apply for a Return from your Campus Sutra account. Login to your account and go the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) to the address mentioned below:
Campussutra Retail private limited
2nd floor, 117/A,5th main road
Yeshwanthpur , Bengaluru
On receiving the product at the warehouse, Amount will be credited to your account for Courier Charges.
PLEASE NOTE: We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
How do I cancel my order?
Orders that have not been shipped can be cancelled by logging into your Campus Sutra account, clicking ‘Orders’ and then ‘Cancel Order’.
If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
What are the terms and conditions for refund?
Returns - The product amount and courier charges (in case you have paid) will be Transferred to your account or to your Campus Sutra wallet as per your convenience.
Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or to Campus Sutra Wallet as per your convenience.
Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or to your Campus Sutra Wallet as per your convenience.
What are the rules for refunding courier charges?
As we do not have a reverse pickup facility yet, we will provide you the Amount the shipping charges borne by you.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
I haven't received my refund yet. What should I do?
We update our customers via email once we initiate the refund procedure.
Bank refunds will take 7-10 business days.